Last updated: June 4, 2025
Welcome to Ubiqio – where smart messaging meets seamless infrastructure. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
We built Ubiqio with trust and transparency at its core. Just like our SMS routing, we believe privacy should be automatic, intelligent, and effortless.
1. Who We Are
Ubiqio Pte. Ltd. (“Ubiqio”, “we”, “our”, or “us”) is a next-generation SMS infrastructure platform. We enable developers, businesses, and platforms to send and receive SMS through automated, multi-provider routing — no manual failover or guesswork.
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2. What We Collect
We collect the minimum required to keep our service reliable and secure:
a. Account Info
• Name, email, and company (when you sign up)
• Authentication credentials
b. Usage Data
• API requests and responses (for logging and debugging)
• Delivery status, provider routing, and metadata (but not message content unless opted in)
c. Billing Info
• Payment method details (via Stripe)
• Transaction history
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3. What We Never Collect
• We do not read or store message content unless you’ve explicitly enabled content logging for debugging purposes.
• We do not sell your data, ever.
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4. How We Use Your Data
• To operate and maintain Ubiqio’s infrastructure
• To optimize routing and improve delivery rates
• To provide support and troubleshoot issues
• To analyze product performance (aggregated and anonymized)
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5. Data Retention
• Logs and metadata are retained for up to 30 days unless required for security audits or legal obligations.
• You may request deletion of your data at any time via [email protected].
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6. Security
• All data is encrypted in transit and at rest.
• We enforce least privilege access internally and monitor system activity continuously.
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7. Third-Party Services
We use third-party tools to run our business — like:
• Stripe for billing
• Cloud infrastructure providers for hosting and failover
• Support tools for customer interactions
They only receive the data necessary to perform their function, and we ensure they meet industry-standard privacy and security standards.
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8. Your Rights
Depending on your jurisdiction, you may:
• Access your personal data
• Request deletion
• Object to certain data uses
For any requests, reach out to: [email protected]
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9. Changes to This Policy
We’ll notify you (via email or dashboard notice) of any material changes. You can always find the latest version here at ubiqio.com/privacy-policy.
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10. Contact Us
Questions? Concerns? Just want to chat about SMS failovers?
Email us at [email protected]
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